Payment & Shipping

Shipping Policy


The price of delivery within the UK is between 40-75 £ , however we offer FREE delivery for all our items within the UK.

Our items are shipped within the UK via DHL, Parcel Force, DPD, UPS, FedEx, or Tuffnells Tracked. Our deliveries generally take 1-4 working days.

Orders placed after 12 pm  will be sent on next working day unless we instruct you otherwise.

Items may be available to collect but please contact us to discuss this.

All items will be dispatched within 24 hours of purchase, though please note that orders will not be dispatched over the weekend.


If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.

The electric scooter will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions. 

ALPHA SCOOTZ reserves the right to charge a further shipping cost if the customer would like the order to be re-sent after it has been returned to us following three failed deliveries.

Items returned to us by the courier will be added back into our stock and your account will be credited with the order total, minus the shipping costs and the fee that the courier charges us to deliver the goods back to us. If you want the order re-shipped you will have to create a new order.